Instead close the program and re open it so that you have 3 more strikes available.Įverything with the log in ID and password is case sensitive.so watch the upper and lower cases.Įncore Basic and Encore Viewer don't use the password and log in ID crap.that's why I suggest people use Basic.less hassle and they don't have to worry about messing up and getting to install the software all over again. The default password expiration time is 90 days.so people should also change the expiration time to never so that they won't forget to change the password every 89 days.Īnd when logging in.if it fails after 2 attempts.don't risk that 3rd strike by trying again.
There is a way to go into a registry file and fix it but I don't know how to explain how to do it so I tell people to reinstall since that's all I know how to do. They won't give a patient that unlock code. If you mess up with either the User Name or the password 3 times in a row then Pro will lock up the software and Respironics won't help you unlock it because they only do that for DMEs and doctors.
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